COVID – 19: Important update to our Customers
Dear Customers: At The Bank of Romney, the health, safety and well-being of our customers, employees, associates and communities continues as our top priority. In this rapidly changing situation, we understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19). We are committed to being responsive to the needs of our customers in a manner that prioritizes health and safety for us all.
While our bank and the immediate community have not experienced any direct infections from the Coronavirus (COVID- 19) outbreak that we are aware of, we feel we must take some additional precautions to safeguard our community. Changes will occur as of Tuesday March 24.
Limited Lobby Access
We will be serving customers through our drive-up facilities, with limited lobby access available by appointment only. Drive thru services will be available at our regular posted drive-thru hours. Please be aware we are still open for business and able to serve you. Customers may call their individual branches for an appointment for various needs such as safe deposit access, new debit cards, loan requests, new accounts etc. We will continue to promote social distancing and other protocols when engaging in client appointments.
As many of you have done we strongly encourage you to use The Bank of Romney’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online or by using The Bank of Romney Mobile app at your convenience. From there, you can make payments, view transactions, check balances, and make transfers. It is easier and faster (in most cases) to manage your account digitally. Apple Express 24 hour telephone banking at 304-822-5926 also continues to be available.
If you have not enrolled in online access, it only takes a few minutes. Click the Login button on our home page and select the “Not Enrolled Yet? Enroll in Online Banking” link.
ATM access and night deposit service
Night deposit and ATM access remains available and uninterrupted 24/7 at any of our locations for your banking needs in addition to our fore mentioned digital tools. Many of our ATM’s accept both cash and check deposits.
Scams and Deception
Unfortunately, during times of emergency there are those who try to take advantage of our fears, and especially the vulnerability of our older population. Be aware of email, calls and texts requiring personal or account information that banks, medical providers or government agencies would normally not ask.
Individual Financial Pressure
We understand that there may be instances where customers find themselves facing financial difficulties. As always, The Bank of Romney is here to help and we encourage customers who are impacted to reach out to your loan officer or customer service representative to discuss how we can be of assistance.
Secure, Strong and Stable
Since 1888, The Bank of Romney has successfully navigated through many world and local emergencies of various kinds. While each is different, my prayer for each of you is to get through this as quickly as possible with minimal physical, emotional or financial suffering.
With a foundation built up for over 130 years, we are one of the safest and most stable banks in the country. Our capital levels are not just considered well capitalized, but exceed by far any well-capitalized regulatory requirements. Along with the added protection of FDIC insurance that has been in place since 1933, our decision to temporarily limit access to our lobbies is a health and wellness decision and not a financial stability decision.
Please continue to visit bankofromney.net or our facebook page for the latest updates as the situation evolves.
Stay well and healthy
Dean K. Young
President and CEO